Customer Services

Custom Service at Wright Auto Sales

Wright Auto Sales is committed to excellence in serving all customers, including people with disabilities, and we promote the principles of dignity, independence, integration, and equal opportunity for all.

Assistive Devices:

We will ensure that our staff are trained in and familiar with various assistive devices that we provide on-site, or that may be used by customers with disabilities while accessing our goods or services.

Communication:

We will communicate with people in ways that take into account an individual's disability.

Service Animals:

We welcome people with disabilities and service animals. Service animals are allowed on our premises that are open to the public.

Support Persons:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption:

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Wright Auto Sales will notify the customer promptly. A posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services available.

Training:

Wright Auto Sales will provide accessible customer-service training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our goods and services. Staff will be trained on Accessible Customer Service within 30 days after being hired.

Feedback Process:

Customers who wish to provide feedback on how well Wright Auto Sales provides goods and services to people with disabilities can provide feedback by calling, emailing, or coming in and speaking to our team of trained employees. All feedback, including complaints, will be handled by management of the dealership, and customers can expect to hear back within 24 hours.

Notice of Availability:

Wright Auto Sales will notify the public on the dealerships' notice boards that our documents related to the accessible customer service are available upon request.